Wednesday, October 30, 2013

GCTR


 I have learned so much during my tenure at GCTR. I feel like I have become a better person, a better leader and a better friend.  I have learned so much about people and what it means to be honest.  I have learned so much about myself.  I have learned what my negative predisposition is and I have made progress toward addressing it when it reappears

I am so proud of the many obstacles we have overcome.  The financial difficulty that faced us in 2010 seemed almost insurmountable, yet here we are in 2013 seeing signs of actual trust from our vendors and hearing positive reports from our employee’s concerning vendors.  This has been a big deal.  We faced our employees when they were irritated with our inability to pay our vendors in a timely manner and we explained things to them in such a way that kept them from jumping ship from fear of financial instability.  We made tough phone calls to our vendors and explained our situation and let them down and worked to re-establish relationships with them.  We have stood our ground and made tough calls concerning many things, accepted responsibility for those calls and worked hard to repair relationships after tough calls were made. 

We have struggled and fought to establish cost analysis and business case evaluations.  When I look at the Gross Profit numbers for Pressure Technology and Repair, I am reminded of the battles and frustration we faced as we fought to make GCTR profitable.  No longer do we chase every business idea that presents; now we analyze the opportunity and make sound business decisions based on fact.  Only three or four people realize what a difficult transition that has been. 

We developed a culture for GCTR.  We developed a Vision for GCTR and we developed core values for GCTR.  In 2010, decisions were being made on a whim and our identity was very loosely defined.  After building an incredible reputation thru word of mouth based on superior customer service, it was time to define who GCTR really was.  We struggled mightily in the beginning to define ourselves but now, in the end, we are confident in whom we are and we have managed to make that confidence a part of every one of our employees. We know that employees, customers and vendors have a choice and we are committed to being that choice.

We developed an identity for GCTR.  In 2010, we were a small rental company without much presence.  Today we have an identity.  An identity that is stable and professional.  We have placed branding where it needs to be.  This was a huge job.  Create Branding and then apply that Brand to everything that is GCTR.  We are now recognizable and our presence is professional, clean and easily recognizable.  All of our documents are branded, our vehicles are branded, and our buildings are branded. 

GCTR always cared for their employees and wanted them to be taken care of.  No one could ever accuse the shareholders of being greedy but we were able to create a benefit package, a review package and a pay scale that is commensurate with the industry.  We were able to give our employees a reason to be proud to work for GCTR.  Retirement, improved Health Care coverage, employee manual, loan program, employee assistance, consolidated payroll and reporting, Christmas bonus program, employee luncheons, all employee meetings and significant training have all played a role in obtaining and retaining some of the best employees in the industry.  GCTR was always Loyal to their employees but now that loyalty is definable. 

This makes me begin to think about the employees we had in 2010 and compare them to the employees we have now:

We had drivers in 2010.  We had to determine how to create a better presence in front of our customers without the added cost of a salesman.  We got rid of the drivers that were incapable of representing and now we have Customer Service Reps who drive…big difference.

We promoted Lalo to Repair Manager.  It was a good decision.  We worked very hard to train and assist Benny and eventually we replaced him.  It was a good decision.  We worked hard to train Jason Bearce and eventually replaced him.  This was an upgrade.  I think of Blake, a young kid with very little direction.  I look at him now; shows up for work on time, has promoted twice and has developed two levels in his current position.  I think about Sarah, Cheryl, Cynthia, Mike, Heron, Will, Erick; all employees who have experienced significant growth because of the opportunities afforded and the environment created. This takes time and significant effort.  All of the foundation that must be developed to determine the “correct seats on the bus, develop a plan for those seats and then fill them with the right people has been significant”.

I think about cleaning up the mess that was Rental.  We were able to remove a guy who was not working, stealing from us and not taking care of his business.  I remember the pile of paperwork that he left and I think about what our Rental Division looks like now.  We have established Processes and Procedures that work, Workflow and forms that work, employees that are happy and we hired a manager that no one wanted and he has proven to be invaluable to us. We now make wise purchasing decisions in our Rental Division, we have opened our retail area and it looks amazing.  Our Rental Division has been upgraded at every position; we went from a Manager and a Driver to a Manager, Inside Sales Rep, Warehouseman, Rental Repair Technician and a Driver.  It took time to remove the employees that were not willing to catch our Vision but I am so proud to say, we accomplished it. It took time to evaluate who we are and develop an identity.  We now know who we are, we go out and sell our identity with confidence and we have the personnel to back that confidence.  We had a huge amount of paperwork and invoicing that was not managed correctly.  We had inventory all over the place and no idea where many of our tools were.  We were purchasing tools for inventory with no consideration of business case.  We have cleaned that up.  We have witnessed a loss in revenue and worked hard to replace the loss and exceed it. 

Purchasing was a mess and while it is not compete yet, we have made significant strides in making it better than it was in 2010.  People were buying at will and there was no collaborative effort to review pricing and/or value.  We have changed that.  We have struggled with our extremely complex supplier situation and although we are not happy with where we are, the truth is that we have made significant strides toward excellence.  We are currently researching what parts we use the most and setting up blanket orders and min/max arrangements for those parts.  In 2010, we couldn’t even define where to get the parts from.  We are in the process of creating Repair software that will automate our entire Repair division including Purchasing.  We have determined that 90% of our parts come from 8-10 sources and we are in the middle of defining the correct vendor to purchase these items from.  In addition, we have established a manual min/max program

Accounting had no direction and reporting was basically non-existent.  Invoicing was relatively accurate but Payables and Receivables were in serious need of direction.  Accounts Payable was a complete mess with no structure whatsoever, expense reporting had to be created, taxes were not being paid properly and confusion prevailed as to who was responsible and accountable for decisions and tasks. We continued to find things that were not being handled as they should be.  We spent time, effort and money to train our Controller and bring him up to speed on what GCTR needed.  In the end, we made the necessary changes there even though it involved lifelong friendships.  We developed a plan and created a mental image of what our Accounting department should look like.  Darren took charge in this area with the intention of carrying out the plan we had devised. At this point, we are very close to having our accounting department performing exactly as it should be. 

The Repair division had no direction.  So many assumptions were being made; most of them were in the 2nd circle.  All the discussions we had around electrical tools and their significance to our Vision.  I recall so many discussions around Hoist repair and all the opinions about suppliers and the correct way to run a repair division.  Hours and hours spent discussing technicians and purchasing and tool tracking and cost and profit.  Those discussions and that work have produced a definition of the role our Repair Division plays in the overall Vision of GCTR.  We now know that electrical tools may be required to gain access to the more profitable repairs.  We know that software is necessary to track tools, parts and productivity and we have developed a plan to accomplish this.  We have determined what the pricing structure should be for Hoist repair.  We have promoted a manager in this division and while he is not finished learning, he is completely on board with our Vision and he is eager to learn every day.  We recognized a problem with parts and developed a plan to fix it.  A new secure parts room, a dedicated parts employee, work orders to track parts and tools, an acknowledgement system to make sure customers know we have their tools and follow-up system to let them know when to expect tools.  A completely revised tool workflow system that allows us to be much more efficient in turnaround time.  Most of all, a pricing structure that allows our Repair division to be profitable.

Fluid technology was losing money every time it sold a pump.  We have developed the ability to more accurately track actual cost and we have increased prices (which was very difficult).  We have worked to make this division accountable for parts and workflow.  We have struggled to develop processes and procedures that would assist in under promising and over delivering to our customers.  We have established a process for quoting to our customers.  We discussed, planned and completed the Hertz filter/regulator program.  We designed and produced literature and a website for this division.  We struggled to remove the motorcycle shop from our facility so that some employees would concentrate on GCTR business and not be distracted. 

 

We had numerous contracts that were entered into without proper due diligence and we have worked to clean those up and reduce expenses in the company.  Reviewing these contracts and exploring new opportunities takes time.  We had to replace an existing I/T Support provider that was a personal friend.  This was difficult and it took time to develop I/T support that would work properly for a company our size.  We have accomplished that while upgrading our entire network.  Upgrading the network requires time and finances.  Our I/T network is working great and the support system established is excellent.

There were many loose ends with International Tool.  We have cleaned them up.  We were paying rent on a warehouse full of stuff that we were not using.  We cleaned that up.  We had contracts that were still assigned to IT and we went thru the tedious process of cleaning that up.  This included combining accounting from the two entities.

Our facilities have been upgraded, organized and cleaned to a point of pride.  We have organized the warehouse and developed a mentality of “everything has a place and everything in its place”.  We have completed the Rental Center, built a parts room, upgraded air and electrical, reorganized the warehouse, added parking, built an additional building, organized our parking areas and storage areas, developed and executed plans to handle new business (such as Bechtel containers)

As part of the Vision created, we expanded to Beaumont by purchasing an existing company there.  The negotiations, the structure of the agreement and the transition have been monumental.  In addition, we were very surprised, after closing, to learn that everything had not been disclosed.  We have developed a plan for this, made some very difficult decisions and we are now set-up for success in this new area.  We have also targeted the Corpus Christi area for expansion.  Just recently we have made inroads into being able to open a facility there. 

Working with our current Quickbooks issues has been daunting.  Balancing the issue of arriving at the correct solution (while being concerned with cost) and trying to keep frustrated employees motivated to continue working with a system that is less than satisfactory is a difficult task.  It looks like we may have finally found the correct solution. 

When we started in 2010, corporate documents were not being filed correctly, there was no buy/sale agreement, there was no insurance coverage for partners or executives.  We set-up structure and legal documents, secured Corporate representation and started following the correct procedures for corporations.

Monday, January 21, 2013

Amanda and her Italian Adventure

1-21-13
Today I watched Amanda walk into Terminal E at IAH.  Twenty-one years old and off to Italy for a semester of learning.  She will be attending the University of Rome and she will have the opportunity to become immersed in the Italian culture and history.

My only thought as she walked away from me was; have I given her enough, taught her enough, explained enough...have I equipped her to a point that she can handle this next great adventure?

About 3 years ago I wrote about her last game of volleyball as a senior and I mentioned that she was becoming a lady and she was not near as scared as I was.  Nothing has changed.  She has now visited Africa and Japan, lived in Nashville and completed 3 years of college.  She seemingly never meets a stranger and she has "danced" with every opportunity that has presented itself.  She will conquer this challenge as well.  Is she equipped?  Probably not; however, she has the one ingredient that Julie and I tried so hard to instill in her and her sisters...she isn't afraid to step out and try something new.

Yes, I am scared.  Rome is a long way away and I cant get there near as fast as I could get to Tennessee. I am nervous but I could not be more proud!  Amanda, you go girl!  Dance

Wednesday, September 29, 2010

Life handbook

Got this list today, in email form, from a friend. When I started this blog business, I stated that I hoped to leave some stuff for my kids and grandkids to enjoy. Hopefully, someday they will read this and it will speak to them like it speaks to me today.


HANDBOOK 2010


HEALTH:

1. Drink plenty of water.
2. Eat breakfast like a king, lunch like a prince, and dinner like a beggar.
3. Eat more foods that grow on trees and plants and eat less food that is manufactured in plants.
4. Live with the 3 E's -- Energy, Enthusiasm and Empathy.
5. Make time to pray.
6. Play more games.
7. Read more books than you did in 2009.
8. Sit in silence for at least 10 minutes each day.
9. Sleep for 7 hours.
10. Take a 10-30 minutes walk daily. And while you walk, smile! :-)

PERSONALITY:

11. Don't compare your life to others. You have no idea what their journey is all about.
12. Don't have negative thoughts or things you cannot control. Instead invest your energy in the positive present moment.
13. Don't over do. Keep your limits.
14. Don't take yourself so seriously. No one else does.
15. Don't waste your precious energy on gossip.
16. Dream more while you are awake .
17. Envy is a waste of time. You already have all you need.
18. Forget issues of the past. Don't remind your spouse with their mistakes of the past; it ruins your present happiness.
19. Life is too short to waste time hating anyone. Don't hate others.
20. Make peace with your past so it won't spoil the present.
21. No one is in charge of your happiness except you.
22. Realize that life is a school and you are here to learn. Problems are simply part of the curriculum that appear and fade away like algebra class, but the lessons you learn will last a lifetime.
23. Smile and laugh more.
24. You don't have to win every argument. Agree to disagree.

SOCIETY:

25. Call your family often.
26. Each day give something good to others.
27. Forgive everyone for everything.
28. Spend time with people over the age of 70 and under the age of 6.
29. Try to make at least three people smile each day.
30. What other people think of you is none of your business.
31. Your job won't take care of you when you are sick; your friends will. Stay in touch.

LIFE:

32. Do the right thing!
33. Get rid of anything that isn't useful, beautiful or joyful.
34. GOD heals everything!
35. However good or bad a situation is, it will change.
36. No matter how you feel, get up, dress up and show up.
37. The best is yet to come.
38. When you awake alive in the morning, thank GOD for it.
39. Your Inner most is always happy. So, be happy.

Monday, September 20, 2010

My Dad

Today my Dad turns 71. Woke up this morning remembering many things about him and smiling. I started thinking about the things my Dad taught me and decided to write some of them down so my kids and grandkids will have an awareness of how awesome Pawpaw Gary really is.

First of all, he taught me. This morning I started recalling our “truck talks”. Dad went very few places that he did not take me. We went everywhere together and when Dad needed to teach me, it was usually in the truck riding somewhere. During these talks he would say ”son, while I teach you I try to remember what my dad told me when I was your age”. Dad, just this week I had a teaching moment with Amanda. Guess what, I tried to remember what you told me. Those “truck talks” are something I cherish and I refer to them often as I try to be the person that you raised me to be.

Dad taught me to be a Christ-follower. He never told me how I should communicate with God but he showed me the value of a personal relationship with Him. Although he was big and strong and tougher than everyone else’s dad, I watched many times as he wept while communicating in his way. I don’t communicate that same way my dad did and my dad would never expect me to; however, I do communicate with Christ and I know the importance of it because of the example my dad set. We are on a journey to discover who Christ is and my dad has encouraged me to question and study. My dad, at 71, is so open to the things of God and he is not afraid to be honest and transparent. He will never know how much that has meant to me the last few years.

Dad taught me to Serve. No one knows the countless hours dad served others. Funny that he has always been known as a loud, tough, no-nonsense man’s man. I watched him come home day after day, eat dinner, load all his tools in the truck and go serve. The church he attended was blessed immeasurably by his “maintenance skills”. He worked for widows and those that were in need. Many times he did all this work without any chance of ever being paid for it. I watched as mom and dad decided that mom would Serve instead of building a career. For many years mom worked for the church and dad never complained that she could be making more if she pursued a public job. Recently my dad’s pastor sent me a picture of dad working at the church, at 70, and the caption said; “Kevin, you have some big shoes to fill”. You are right Nate, dad is teaching me to Serve.

Dad taught me to win. “Never give up. Never quit. I don’t care what the score is, give it everything you have got.” I am competitive. I refuse to accept anything less than winning. I was in the 5th grade and we were having a sales contest, selling ads for our yearbook. The prize was great and I wanted it so bad. I went out to the local business in the neighborhood determined to sale more ads than anyone. After a couple of refusals, I went home ready to give up on life. Dad stopped and we had our first talk about not giving up. I went back out with a new determination to succeed. I won that contest and that same tenacity has carried me my entire life. Every sales contest I have won, every order that I have secured, every sales success that I have enjoyed…at least some part of that success came because Dad taught me how to win.

Dad taught me to lose. I remember performing poorly on a particular test. When dad came home he asked me about this test. I fearfully told him that I did not win on this one. Dad asked me one question that has shaped my life and the way I teach my children even today. He said; “did you do your best”? I learned something that day. I learned that it is okay, not acceptable but okay, to lose, if you do your best. He taught me to smile and congratulate those that beat me in sports or sales or life. He did not teach me to enjoy it, he did not teach me to be satisfied with it but he did teach me to understand losing and learn from it.

Dad taught me how to treat my family. I never heard my dad scream at his family. Tough, rigid, strict, hard…yeah maybe some know that side of him. I know the side that said son, life is not easy, you are going to face tough decisions. I am going to do everything in my power to prepare you to face those decisions and do the right thing. I also know that no matter what, my dad is there for me. He was a very busy man with incredible responsibility and many people under his direction. He told me, “son, if you need me, call me. Anytime day or night, call me and I will stop what I am doing and be there for you. He still says the same thing and I have watched time and time again as he has been there for us.

Dad taught me to work. When he loaded those tool boxes into the truck, he loaded me in as well. How many toilets have we unstopped? How many roofs have we completed? How many houses did we paint? Wow! We worked. In fact, just yesterday, we removed a tile floor from his kitchen. He stayed right there with me all day. My dad is a worker. We were working for Mr. Holderfeld and we ran into an issue that puzzled dad. He told me that we should back off and think about it. During that next week he called me and said, “son I figured it out….” Many many times in my life, I have ‘backed off’ and figured it out. “Son, if you think about it long enough, you will figure out how to get anything done.” I now work with a life coach and last week he asked me to list my greatest strength. I listed resourcefulness. My dad is the reason for that.

Dad taught me many other things that I can't even begin to recall right now; however, they always seem to come to mind just when I need them the most. Dad I love you and I thank you for teaching me.

Monday, July 12, 2010

Does the ad affect us?

While driving down the road on Friday, I noticed a handwritten sign on the island next to the light where I was waiting (the avarage American spends two weeks of their lives stopped at red lights...what a waste). The sign was handwritten, (poorly I might add) and it advertised a house for sale. As I looked at the sign I thought, that house is probably a terrible little run down shanty on the worst street in Houston.

The light changed and I drove away.

At the next light I look up and see a billboard on the 45 that is advertising Remax and it says in bold letters: SOLD! I thought, Remax sales awesome houses, look at their sign.

As I rolled away from the light, I was suddenly struck by the thought: Kevin, you have no idea about the house with the handwritten ad and you have no idea about the house that is proclaimed by $10k billboards. The truth is you have never looked at the inside of the house, spoken with anyone who knows the house, researched who built the house...truthfully, you have judged the house by standards that do not tell the real story. You have allowed someone to influence your opinion based soley on their "advertisment". After all, is it not possible that the handwritten ad could be offering the finest home in Houston? Is it not feasible that Remax may sale a run down shanty on the worse street in Houston?

I am convicted. God, please continue to convict me when I judge someone or something without understanding of that person or thing. Forgive me when I judge based on "advertisement".

Someone placed both of those ads in my world and I allowed what that person placed in my world to affect my thinking about the house. Even though I did not really know or understand the house.

I want to love God and love others like never before. I want to present myself and others to God. Period. No preconcieved ideas, explanations or excuses. When someone places an "ad" in my world, I want to ignore the ad and get to know the truth.

I also want to know God like never before. I have promised God that I will study His word and know him for myself. I will not allow the "ads" that have been placed in my life to tell the story...I will research, question, study, learn and love His word for myself.

The truth is that God Made me and He has plenty of Grace and Mercy to save me. He left me an instruction manual that has EVERYTHING I need to know in it and he wants me to learn it for myself. I will not look at the advertising, will not be sold by the commercial, the facade...I know that you made all of us and you have given me Your word. That is really all I need to know.

Today, I will ignore the ads!

Thursday, May 27, 2010

22 Years

Well here I am on Mexicana airlines. Headed to Isla Majeres with my chick and two awesome friends. Celebrating 22 years of wedded bliss to my soul mate.

Wedded bliss? What is that? Well in my life that has been interesting.

We have had money, no money, plans dreams, no plans or dreams.

We have had quiet moments of wonderful reflection and we have had some louder moments of sincere discussion…

We have celebrated the births of three beautiful girls, experienced fear during one of those, experienced unbelievable joy during all three (well at least I did, maybe not so much for Julie).

We have been thin and young. Now I am old and fat.

We have been on every diet known to man…grapefruit? Seriously? What was I thinking? I have gained and lost at least two of myself.

Julie has maintained an incredible workout schedule for at least 20 of these years and it shows. She is smoking!!!

I have chased every dream I ever had and she has supported all those endeavors.

We dream together…5 kids, Fortune 500 company, Mansions, land, pool (still working on that one), Harley’s, RV’s, summer homes, lake houses, Colorado (that is going to happen)

We love our friends. We have been blessed with many and each has a special place and time of influence

We have experienced babies, toddlers, adolescents and teenagers…wow we wish they came with a manual.

We have experienced Christ in an incredible way. Growing everyday and realizing two things about Him: There is so much too know and He loves us way more than we could ever love Him

We love our church. Life…thanks, thanks for loving us, accepting us and influencing our lives toward knowing who He really is

We are thankful for every spiritual influence He has sent our way. We are thankful for every experience and the knowledge and influence of each

We are thankful for godly parents

We travel. We work really hard to pay for trip.

We love big Christmas. We work really hard to pay for big Christmas.

We like quality food and incredible ambiance (for you Scott).

We work really hard to pay for quality food and ambiance.

We like to give our kids cool stuff

We work really hard to pay for cool stuff…I think I see a trend here.

We do have a trend…we committed to the task of commitment. When you commit to that, it does not release or protect you from bumps and bruises.

It does not remove every obstacle.

It does not remove every hurt.

It does not remove every temptation.

It does mean that no matter what happens, at the end of the day we will NOT go to sleep being mad at one another (been some long nights in the Gary house (for you Denise))

It does mean that we will learn what it means to love one another and we learn something new everyday

It does mean that we will learn what it takes to raise the children God gave us.

It means we have entered His kingdom and we will be an asset to His kingdom (for you Royce, see I do listen)

It also means that we will make mistakes trying.

It also means we have to admit those mistakes

It means we will dance (huh girls?)

It means we will fall

It means we will get up

22 years and on our way to Isla Mujeres. Daughters that have accepted the responsibility of taking care of things (their little baby angel), friends that will be with us, friends that will be there if the girls need them, parents who will assist and God who will protect all of us.

22 years of dreaming

22 years and no bitterness

22 years, and we have no enemies (if you consider us an enemy, please forgive us and don’t tell us)

22 years of success

22 years of failure

22 years of love

22 years of DANCING!

My hope and prayer for each of you is this same life…I would not change a thing!

Go out today and DANCE!

I hope you never lose your sense of wonder

You get your fill to eat

But always keep that hunger

May you never take one single breath for granted

God forbid love ever leave you empty handed

I hope you still feel small

When you stand by the ocean

Whenever one door closes, I hope one more opens

Promise me you'll give faith a fighting chance

And when you get the choice to sit it out or dance

I hope you dance

Monday, January 4, 2010

2010

As we begin 2010, I am reminded of New Year’s resolutions. On December 31, I heard, “I hope that my family draws closer to God this year”. Immediately upon hearing this, I began to feel unrest, curiosity, conviction and motivation. “Closer to God?” What does that mean? How do you measure that? Yes, I feel the same way! Yes, my life’s desire is to be closer to God. Yes, I want to have the same goal for 2010. However, is this statement just empty words that cause my friends to believe that I am somehow spiritual? Is it empty words that sooth my conscience and make me feel more spiritual?

The curiosity has fueled my search for what it means to “draw closer to God”. Jesus said “love me and love others”. Can I measure that? He left many answers in His word. Obviously, the answer is yes…therein lies my resolution for 2010. Yes, I accept the challenge to “draw closer to God”, and this is my prayer.

God, help me as I study your word and try to implement the fruits of the Spirit in my life. Reveal to me your unfailing mercy and grace as I try to understand and extend the same to others. Assist me as I struggle with selfishness and judgment. Remind me that You are the judge, You are the jury and You have instructed me to “love”. Give me direction as I try to follow You. Can I accept those that do not look like I expect them to look? You did. Can I love those that smell, judge, are rude, cut me off in traffic, slow me down in traffic, do me wrong, judge me, talk about me, ridicule me, don’t provide the level of service that I expect...? You did.

I really want to exhibit love, joy, peace, longsuffering, gentleness, goodness, faith, meekness and temperance. I really want to love Him with all my heart, soul, mind and strength. I really want to love my neighbor as myself. I really want to do all those things; however, I must first understand what these things mean and how they are truly applied. On December 31, 2010, I will be able to measure my success in achieving new years resolutions. Do I understand more about what it means to “draw closer to God” and have I applied this understanding?